Frequently Asked Questions
Everything you need to know about our curated home collections.
What are your standard shipping rates and timelines?
We offer tiered shipping based on order value. Standard orders typically process within 3-5 business days, while larger furniture items are shipped via white-glove delivery, which can take 2-4 weeks depending on your location.
What is your return policy for home decor and furniture?
Unused accessories and decor in original packaging can be returned within 14 days of delivery. Please note that custom furniture, vintage pieces, and 'Final Sale' items are non-returnable.
Do you offer international shipping?
Yes, we ship many of our smaller items globally. For international furniture inquiries, please contact our concierge team for a custom freight quote including duties and taxes.
How do I care for my Nickey Kehoe bespoke furniture?
Each piece is crafted with high-quality materials. We recommend using a soft, damp cloth for dusting and avoiding harsh chemicals or direct sunlight to preserve the integrity of the woods and fabrics.
Can I request a custom finish or fabric for my order?
Many of our signature Nickey Kehoe collection pieces are available in custom finishes and COM (Customer's Own Material). Please reach out to our design team to discuss bespoke options.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Shop Pay, PayPal, and Apple Pay.